Refunds and support

RedPanda Cloud refund policy — 7-day for unused billing periods, billing page tips, and how to reach billing support.

2 min read

Connect your agent today

Draft from chat, review in your calendar, and publish only what you approve.

Refunds and support

Cancel from Billing. Refund requests follow the policy below.

Where: Open the account menu in the header, then choose Billing at /account/billing to cancel or open the Stripe portal for invoices. Email admin@openquok.com for refund requests (see Refunds below). Only the workspace owner manages subscription and portal access.

Refunds

Within 7 days of a charge, you can request a refund if you have not used RedPanda Cloud during that billing period.

Used means meaningful product use in that period — for example connecting channels, scheduling or publishing posts, or similar activity in the workspace.

How to request: email admin@openquok.com from your account email. Include your workspace name, the billing date, and a short note that you did not use the product during that period. Eligible requests are processed through Stripe.

If you have used the product during that period, contact support anyway. We will work with you, but a refund is not guaranteed.

Cancel vs refund: Cancel subscription on Billing stops future renewals. It does not automatically refund the current period or unused time. Outside the 7-day unused window, fees are generally non-refundable, including partial periods — see our Terms of Service.

Note

Self-hosted deployments are not billed by RedPanda Cloud. Refund rules for a private install are yours.

This matches the refund answer on Pricing and our Terms of Service.

Billing page problems

Problem	What to try
Checkout or portal will not load	Allow *.stripe.com in ad blockers. Try a normal browser window (not strict private mode).
Card declined	Use the Stripe portal from Billing to update the payment method.
Discount code rejected	See Codes and offers — spelling, expiry, and monthly vs yearly rules.